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Bajok FAQ — answers to all your questions, right here

Registration, deposits, withdrawals, bonuses, gaming, and security — straightforward answers to all your questions, right here.

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Registration & Account

Account creation, email verification, KYC, and password reset — answers to all new user questions.

Deposits & Withdrawals

Questions about payments, withdrawals, and processing times via mobile banking and bank transfer.

Bonuses & Offers

Welcome bonus, cashback, free spins, and loyalty points — everything you need to know about bonuses.

Gaming & Sports

Questions and answers about slots, Live Casino, Fish Game, and Sports Betting.

App & Technology

Android & iOS apps — downloads, updates, and troubleshooting technical issues.

Security & Support

Account security, 2FA, locked accounts, and how to contact support.

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Registration & Account Deposits & Withdrawals Bonuses & Offers Gaming App & Technology Security & Support

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Bajok FAQ — Complete Guide

Bajok FAQ This page was built to answer all your questions in one place. The most common questions our support team receives every day are organized here in plain, easy-to-understand language.

Whether you're new or a returning member, this FAQ Read the guide and Bajok where you can find answers to almost everything. If your question isn't covered here, ask us on live chat — we offer 24-hour support in Bangla.

Registration & Account

Registration & Account

Registration on Bajok It's simple. Go to the registration page and enter your name, email, mobile number, and password. A verification link will be sent to your email — click it and your account is ready to go. The whole process takes just 2 minutes.

Minimum age to register on Bajok 18 years. Age is verified at registration, and the KYC process requires you to upload a national ID or passport.

No. Under Bajok's policy, only one account may be created per ID. If multiple accounts are detected, all of them will be closed and any balance may be forfeited.

On the login page, click the "Forgot password?" link. Enter your registered email or mobile number and a reset link will be sent to you. The link is valid for 15 minutes — make sure to use it in time.

KYC is not required to play games after registration, but you will need to complete KYC before your first withdrawal. Simply upload a photo of your national ID or passport. Approval typically takes within 24 hours.

Yes, you can update your email or mobile number from Account Settings. For security purposes, a verification code will be sent to your existing email or number during the change. Having completed KYC verification makes the process smoother.
Deposits & Withdrawals

Deposits & Withdrawals

Log in to your account and go to the "Deposit" section on the dashboard. Choose your preferred method — mobile banking or bank transfer. Enter the amount and follow the on-screen instructions. Once successful, your balance will be updated instantly.

The minimum deposit is just BDT 100. Maximum deposit limits vary by payment method. Higher limits apply for VIP members. Visit the payments page for details.

Mobile banking withdrawals typically take 1–4 hours to process. Bank transfers may take 1–2 business days. If your KYC verification is incomplete, your first withdrawal may take longer.

Keep your payment transaction ID and screenshot on hand. Wait 30 minutes — delays can happen due to network latency. If the funds still haven't arrived after 30 minutes, contact support chat with your transaction details for a quick resolution.

bajok does not charge any fees on standard withdrawals. However, your payment service provider may apply their own fees, which vary by method. Check the total amount shown on screen before confirming your withdrawal.
Bonuses & Offers

Bonuses & Offers

Once you register on Bajok and make your first deposit, the welcome bonus is automatically credited to your account — no separate code needed. You can receive up to 100% on your first deposit.

A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. Typically this is 20–30 times the bonus amount. Terms vary for each offer, so read the conditions before activating any bonus.

You earn loyalty points on every bet. Once you accumulate enough points, they can be converted into bonus balance. View and redeem your points from the "Rewards" section of your account dashboard.

Share your personal referral code or link from your account. When a friend registers using your code and makes their first deposit, you earn a bonus. There is no limit on the number of referrals.
Gaming

Gaming & Sports

Bajok has 500+ games, including slots, Live Casino (blackjack, roulette, baccarat), fish games, Sports Betting, card games, and much more. New games are added every week.

In Fish Game, you shoot fish swimming across the screen using a cannon. Each fish has a different value — bigger fish reward bigger payouts. You set your own bet amount. Head to the Fish Game section to try a free demo before playing for real.

Bajok offers betting on 30+ sports including cricket, football, tennis, badminton, basketball, and hockey. You can place bets on live matches with real-time odds. All major tournaments are covered — IPL, BPL, FIFA World Cup, and more.

If your connection drops mid-game, Bajok's servers save your session. Reconnecting takes you right back to where you left off. For slots, if the connection is lost during a spin, the result is saved and displayed once you reconnect.
App & Technology

App & Technology

The Bajok app is available for both Android and iOS. Download the APK directly from the download page (Android) or install it from the App Store (iOS). The app is completely free.

To install an APK on Android, you need to allow "Unknown Sources" or "Install Unknown Apps" in your settings. Go to Settings → Security → Unknown Sources and enable it. Then tap the APK file to install. If you run into any issues, please contact support.

When a new update is available, you'll get a notification the next time you open the app. Just tap "Update" to download and install the latest version. On iOS, you can also update directly from the App Store.

Start by fully closing the app and reopening it. If that doesn't help, restart your phone. If the issue persists, uninstall the app and reinstall it fresh. Also make sure your phone has enough storage space and a stable internet connection.
Security & Support

Security & Support

Yes, bajok is completely secure. We use 256-bit SSL encryption to protect all your data and transactions. Enabling two-factor authentication (2FA) on your account adds an extra layer of security.

Go to the "Security" section in your account settings and enable "Two-Step Verification." A verification code will be sent to your registered mobile number. Enter the code to confirm, and 2FA will be activated. From then on, an OTP will be required at every login.

Change your password immediately and log out of all devices. Then enable 2FA and notify support. Our security team will investigate your account within 24 hours.

The easiest way to reach Bajok support is via live chat — just click the chat icon at the bottom right of any page. Support is available 24/7. You can also reach us by email at [email protected].

Bajok takes responsible gaming very seriously. You can set your own daily or weekly deposit limits at any time. If needed, you also have the option to temporarily suspend or permanently close your account. To learn more, Responsible Gaming View page.

Tips: If you can't find what you're looking for in this FAQ, ask us directly via live chat. We're available 24 hours a day to help.

Support

Still have questions? We're here to help.

Live Chat

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Email Support

For more detailed inquiries, send us an email. We'll get back to you within 24 hours.

[email protected]
Guides & Rules

Visit our policy pages for full details on rules and terms and conditions.

View Rules
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